faq

  • What is muesli?

    We’re guessing you already know about muesli (and love it) as you've visited our website! Muesli is a wholesome mixture of oats, wholegrains, dried fruit, nuts and seeds. Each ingredient is a great source of wholegrains, fibers, fatty acids, protein, vitamins, minerals and antioxidants. It’s equally delicious as it is nutritious, making it a very popular breakfast choice worldwide!

  • Why should I choose to buy muesli from mixandmuesli.com over my local grocery store?

    There are a few muesli options available in supermarkets and grocery stores, but most of the commercially processed cereals have low quality ingredients, processed sugar, salt and artificial flavors. Pre-packaged cereals in grocery stores often use the cheapest ingredients rather than opting for organic, higher quality fruits and nuts. At mixandmuesli.com you can choose from 100% natural, organic/non-organic ingredients with no preservatives. We also offer gluten-free ingredients for those with special diet requirements. With mixandmuesli.com, you have complete control over your blend and your health! Additionally, different muesli brands which you buy off the shelf almost always have at least one ingredient you don’t like or would prefer not to have in your muesli. By making your own custom mix you can have total control over your muesli ingredients.

  • Can I name my muesli?

    Of course! After selecting your yummy mix, you will be able to get creative with naming your custom muesli mix at checkout.

  • How soon will I receive my muesli package after ordering?

    At checkout you can choose your preferred delivery date and timing.

  • What are the payment options?

    At checkout you will be asked to choose your payment method. You can pay online using Visa or MasterCard or pay cash on delivery.

  • How can I cancel my order?

    Orders can be cancelled up to 12 PM the day before a scheduled delivery. You can either cancel your order by logging into your account and navigating to the pending order page, or by calling us on 04-382-9938.If you paid by credit card you will be refunded within 30 days.

  • Can I reorder a particular custom muesli?

    Yes, after logging into your account you will find a list of all of your previous orders, so with a click of a button you can reorder the same mix. This allows you to reorder a mix again and again hassle-free.

  • What if I have not received an order confirmation or receipt?

    There may have been a technical error. Kindly send us an email to info@mixandmuesli.com and we’ll check the status of your order and get back to you.

  • Are all of your ingredients natural?

    Yep. Regardless of whether the ingredient is organic or not, all of our ingredients are 100% natural and NON GMO ingredients. To find detailed information about each ingredient, just click on More Info. All of our ingredients were carefully chosen to provide you with the best possible natural produce. They come from the finest handpicked suppliers around the world.

  • What are my muesli's nutritional values?

    On the right hand side of the page, you can see the nutrition information of your custom muesli mix. It automatically gets updated once you add an ingredient. It’s also available for each ingredient and pre-mix when you click on More Info.

  • What’s the maximum amount of ingredients I can add to my mix?

    The maximum amount of ingredients shall not total more than 250 grams of delicious fruit, nut and seed add ons. If you add more ingredients than the base, then it's not muesli anymore! On average, customers choose around 4 to 5 ingredients to add to their base.

  • I am adding ingredients but why is the total pack size in grams not changing?

    The muesli base you choose gets adjusted by the ingredients you add on; so basically whenever you add an ingredient, the base decreases and the ingredients get added on. The total weight should always be 500g, it’s just the content of the ingredients which changes.

  • How can I add the same Ingredient more than once?

    Just click ADD ITEM again, and the quantity of the specific ingredient will change accordingly on the right hand side. You can click ADD ITEM again to add another or click the checkbox and click REMOVE if you have overdone it. (But how much is too much, really?!)

  • How long can I store muesli?

    Our production and expiry dates are written on the bottom of the package.

  • Do you provide gluten-free ingredients?

    Yes! We offer many gluten- free ingredients so our muesli can be enjoyed by people who are gluten intolerant or prefer not to have gluten in their diet.

  • Are your mueslis suitable for vegans, people with allergies or people with diabetes?

    Like many companies we urge you to take caution if you have allergies - be aware that despite careful manufacturing our muesli may contain traces of sesame, nuts, milk, gluten and soy. All of our ingredients are suitable for vegans. Diabetics should look carefully at the nutritional information before ordering and follow diet advice from health professionals. You can also contact our nutritionist through "meet our nutritionist" page and she will be more than happy to address all of your concern.

  • You don’t seem to have my favourite ingredient – what should I do?

    We love to hear your recommendations for new ingredients. At mix&muesli we want to cater to everybody so everyone can create their perfect muesli. Send your suggestions to us through our contact form and we’ll see what we can do to make your dream mix come true!

  • I want to order muesli for my company. Which options do I have?

    If you wish to order muesli mixes for your corporate breakfast, please contact us at info@mixandmuesli.com. If you wish to customize the muesli for your company, our corporate department have several options: For example you can print a logo or a message on the muesli packaging